Pay attention to customer experience, strive to create high-quality security services, create a "service for the people" security team, improve customer well-being security services is to provide security services in essence, protect the safety of the life and property of the customer unit, maintain the normal work and life order of the customer unit, with rich connotation And extension. Private security enterprises should not only pay attention to economic benefits, but also pay attention to social benefits. Security guards'understanding and application of post responsibilities and emergency plans, excellent military quality, strict discipline and strong execution are the basis and prerequisites for security services. On this basis, we should integrate the concept of social harmony, humanized service concept and socialist core values into the security corporate culture, to shape a good security inside, and to shape a good citizen outside. Security team should closely contact customers and the masses, integrate the idea of "serving the people" into the team, integrate the idea of "serving the people" into the team, provide high-quality and civilized security services, increase happiness for customers and the masses, so that customers and the masses can get better security service experience. Customers and the masses will really fall in love with security guards. Private security enterprises should have this feeling, height and pattern, which is also the embodiment of social responsibility and sense of mission.
Difficulties and problems are opportunities and challenges. It is the upgrading space of private security enterprises.保安公司
In the security service industry, peer complaints are often heard: the security industry is difficult to recruit, the entry threshold of security guards is low, the cultural quality is low, the loss rate is high, the social recognition and respect for security guards is low, the service fee of Party A is low and so on, more and more difficult words are heard. This is indeed a number of problems and current situation in this industry. As security service managers, they should not complain about this situation, but try to change it. Instead, efforts should be made to change this situation. This change should be raised to the strategic level of the company, thinking deeply about the causes of this problem, and then slowly making changes. Security managers should adopt a humanized and militarized management model to create a good humanistic environment for security guards, so that they can feel the warmth and respect of the security family; do a good job of education and training, and actively work to improve the quality of security guards; gradually improve the working and living conditions of security guards, and improve The treatment and welfare of security guards should be paid more attention to things that are conducive to stabilizing people, improving the level of security services, improving the quality of security guards, and meeting the interests of security guards. "Although the road is far away, it will come, even if it is difficult to do, it will be a success." As long as the direction is correct and the efforts accumulated over the years, this situation will certainly be greatly improved.
Adjust the mode of profit distribution, so that security personnel have more "sense of gain".
Security service is realized by security guards. Business philosophy and corporate culture are also demonstrated by security guards. Security guards should be the starting point and foothold of our management. They are the foundation of security service. Security guard is a member of the security company team, some security managers ignore this point, from the ideological point of view on the problem, resulting in a lot of security projects loss rate is high, reluctant to maintain. Some operators of private security enterprises only have the concept of "cost and profit" in their hearts. They do not have the concept of "people-oriented", lack foresight, lack overall outlook, short-sighted, and only look at the present. Now facing the current situation of high turnover rate and rising labor costs, we should grasp the relationship between long-term interests and immediate interests, change the income distribution model, tilt the interests to the security guards, so that security guards have more sense of access, in order to work more comfortably and steadily, the turnover rate will be reduced, and more will emerge. The backbone of the business professional security guards is in line with the long-term interests of the security company.
Avoid vicious competition and create a good market competition environment.
Private security enterprises should have the obligation and responsibility to maintain the stable development of the entire industry, and a good market environment needs to be jointly maintained and built. Because of the fierce competition in the industry, some peers are willing to hold down the price of security service fee to win the tender. The low service fee results in the low salary level of security staff, the lowering of welfare benefits, the instability of security team, the difficulty of recruiting people, the difficulty of recruiting people with better quality, so that the loss rate remains high, and ultimately unsustainable. Security enterprises should strengthen self-discipline, have a lofty vision, have the courage to choose, take into account the overall situation, bid rationally, and ensure the orderly market environment of the industry.
Increase investment in security education and training, and constantly improve the quality of security guards.
There are two ways to reverse the low cultural quality of security guards. One is to employ high-quality security guards. This requires higher service charge level as support. The two is to strengthen the investment and intensity of security education and training, and constantly improve the service level of security guards. Private security enterprises should attach great importance to the professional quality of security guards, laws and regulations, political and ideological education and training, formulate education and training plans, take interesting and useful forms of training, institutionalize and regularize education and training, and make unremitting efforts to achieve results in the long run.