在安保工作中如何发现问题? - 通知公告

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在安保工作中如何发现问题?

来源:http://www.sczhongtebao.com发布时间:2018-02-23
问题体现在安保经营管理与服务实践的各个环节当中,具体包括以下几个方面:
The problem is embodied in all aspects of the security management and service practice, including the following aspects:
一要在薄弱环节中找问题。薄弱环节是安保工作中最容易出事故的环节,也是问题最多、矛盾最多的环节,对此安保经理们要心中有数。比如,安保市场开拓、服务质量的问题,物防设施硬件老化、保安人员流失的问题,员工安全意识问题、竞争对手方面的问题,眼睛要盯紧点。
The first is to find problems in the weak link. The weak link is the easiest link in the security work. It is also the most problematic and contradictory link. The security managers should have a good number of minds. For example, the security market development, and the quality of service facilities, anti aging hardware, security staff turnover problem, employee safety awareness, competition issues, the eyes will gaze at the point.
通过问题管理,使弱项变强,安保工作才能整体发展。否则,“100-1=0”,薄弱环节会极大影响安保工作的质量和效益。
Through the management of the problems to strengthen the weak, the security work can be developed as a whole. Otherwise, "100-1=0", the weak link will greatly affect the quality and efficiency of security work.
二要在成功面前找问题。如某个重要活动安保或技防项目完成得很好,可能有的员工就容易产生骄傲自满的情绪,甚至放松对自身的要求,由此导致一些事故。安保经理对此要保持清醒的头脑,要召集员工加强总结,深层次地挖掘、解决一些薄弱细小的问题。
Two to find problems in the face of success. As an important security technology projects or activities done well, it is easy to produce some employees may be big with pride emotions, even to relax their requirements, resulting in some accident. The security manager should maintain a sober mind, summon the staff to strengthen the summary, and deeply excavate and solve some weak and small problems.
三要在关键部位找问题。安保经理要善于抓关键,包括关键的环节、关键的员工等。因为关键环节出了问题,往往会使整个安保企业或者部门形象受损。例如,大型活动安保中最容易出问题的关键环节在哪,要实地踏勘并做风险评估。要人警卫工作中对住地、线路和车辆有什么特殊要求等,相应的都应该提前做好周密安排。
Three to find problems in the key parts. The security manager should be good at catching the key, including key links, key employees, and so on. Because of the problem, the whole security enterprise or the Department image is often damaged. For example, event security problem in the most vulnerable of the key links in which to field reconnaissance and risk assessment. In the work of the guard, what special requirements for the place, the line and the vehicle are required, and the appropriate arrangements should be made in advance.
四要在结合点上找问题。安保服务过程环环相扣,有很多部门与部门之间或员工与员工之间的结合点。一旦在配合协调上存在偏差,结合点很容易出问题。比如交班中的工作交接,Security安保部门和Safety安全生产部门对某项活动问题的处理,人力防范部和技防部考虑策划工作的角度和衔接问题等。
Four to find a problem at the point of connection. The security service process is closely linked, there are many departments and departments, or between employees and employees. Once there is a deviation in coordination and coordination, it is easy to make a problem with the combination point. For example, the shift in the transfer of work, Security security department and Safety safety departments to deal with a problem, prevention and protection of Ministry of human department to consider planning angle and cohesion problem etc..
五要在落实过程中找问题。有时候工作落实的过程就是问题解决的过程。安保管理中,既要注重目标的实现,也应注重计划、组织、实施、检查、总结等环节中存在的问题,每个环节都要做实、做细,严格要求,这样才能把实现目标的过程作为解决问题的过程。
Fifth, to find the problems in the process of implementation. Sometimes the process of work implementation is the process of problem solving. Security management, we should focus on the realization of target, there should also focus on planning, organization, implementation, inspection, summary link problems in each link to do, do fine, strict requirements, in order to achieve the goal of the process as the process of problem solving.
六要到现场找问题。安保经理不能仅仅是在办公室或会议室听领导安排、听员工汇报,而要切实地到安保工作现场和客户接受服务的现场,多走、多看、多查、多问、多聊,开展现场管理。只有充分接触终端,安保经理才能真正发现安全管理和服务中存在哪些实际问题,并及时采取针对性的措施予以解决。
Six to find the problem on the scene. The security manager is not only in the office or conference room to listen to the leadership arrangement, listen to the staff report, the scene should be to the security work site and customer acceptance service, go and see more and more investigation, ask more and more talk, to carry out on-site management. Only by fully contacting the terminal, can the security manager really find out what practical problems exist in the safety management and service, and take timely measures to solve them.
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